Duty Manager

• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Minor Hotel properties.
• Oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Proactive and innovative suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
• Develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meetings and pass on all information to team-members.

Qualifications :

Qualifications

Degree in Hospitality Management or similar

• Work experience in Middle East in a 4-5 star hotels
• Work experience in supervisory roles in Front Office
• Excellent command of English language (both Oral and Written).
• Arabic language will be an advantage
• Knowledge of the OPERA Cloud system
• Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties.
• Must be able to work well under pressure in a fast paced and constantly changing environment.

Remote Work :

No

Employment Type :

Full-time

Key Skills
stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP
Experience: years
Vacancy: 1