Reservation Agent (Arabic Speaker)

• Process all reservation requests changes and cancellations received by phone fax or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee special rate and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Qualifications :

• Minimum one year experience with the same position in a 5 star hotel.
• A High School Diploma.
• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Window applications required.
• Previous Opera experience an asset.
• High communication skills verbal and written.
• English and Arabic Speaker

Remote Work :

No

Employment Type :

Full-time

Key Skills
Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Experience: years
Vacancy: 1