Front Desk Agent

Reporting to the Assistant Front Office Manager responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Processing of guest check-ins by confirming reservations assigning rooms in collaboration with Housekeeping and Reservations issuing and activating room key.
• Responsible of all payment types such as cash checks debit credit and all room charges.
• Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
• Handle guest requests questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Qualifications :

• Proficient in the English Language (verbal & written) second language is an advantage
• Previous working knowledge of Opera is an asset
• Required knowledge of MS Office
• Must be able to handle multiple tasks in a dynamic fast-paced environment
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities

Additional Information :

Our commitment to Diversity & Inclusion:

Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Experience: years
Vacancy: 1