Duty Manager (Arabic Speaker)

We are seeking a proactive and guest-focused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities:

• Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
• Oversee day-to-day operations Shifts particularly during peak hours and ensure smooth coordination across departments.
• Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
• Handle escalated guest issues with professionalism and empathy.
• Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
• Prepare and monitor accounts ensures correct account procedures are followed.
• Assist in training and mentoring staff to uphold the highest hospitality standards.
• Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
• Ensure compliance with hotel policies procedures and standards.
• Prepare shift reports and communicate relevant details to the management team.

Qualifications :

• Bachelors Degree in hospitality management business administration or a related field may be preferred.
• 5 7 years experience in 4-5 star Hotel
• Russian language is a must
• Skilled and professionally well familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Experience: years
Vacancy: 1