Desktop Support Technician

Min Requirements

• • Completion of Secondary 12 years) education plus 23 years of formal training leading to a certificate computer science subject.
  • Experience: Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.
  • Good interpersonal skills and must have experience of working with a multinational workforce.
  • Professional Certifications: Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems CompTIA A CompTIA Network etc).
  • Must be fluent in written and spoken English.
  • Details job responsibilities to be provided at the time of CV request.

Roles and Responsibilities

Provide first and second level support through call center or onsite for all IT services.
· Perform troubleshooting and diagnosis of issues reported by end users
· Escalate incidents to the next level when required support from Service Owners / SMEs.
· Participate in trend analysis as required by Helpdesk Supervisor
· Participate in root cause analysis for problem resolutions.
· Prepare configure and install end user computer equipment’s and peripherals based on the business demand.
· Fulfil the end user’s IT requests for software installations software configurations hardware relocations
and other business requirements.
· Perform software deployments and patch management as required.
· Participate in the end users computing projects for various IT initiatives
· Facilitate end user hardware and operating systems upgrades as and when necessary.
· Contribute towards preparing end user communications end user guide software installation procedures etc.

Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Experience: years
Vacancy: 1