AMI OPERATIONS SUPPORT SPECIALIST

RESPONSIBILITIES

• Act as a primary point of contact within the AMI Operations team for issues and queries related to the BCRM (JDE to C2M) transition.
• Collaborate closely with the C2M implementation team to understand the systems impact on AMI operations data flows and integrations.
• Assist in the validation and reconciliation of AMIrelated data during the migration process ensuring data integrity and accuracy in the new C2M system.
• Support the identification and resolution of operational issues arising from the system transition working with both technical and functional teams.
• Contribute to the development and documentation of new operational procedures and workflows aligned with the C2M system.
• Assist in the development and delivery of training materials to the AMI Operations team on the relevant aspects of the C2M system.
• Monitor system performance and data accuracy postgolive identifying potential issues and escalating them appropriately.
• Participate in user acceptance testing (UAT) of the C2M system providing feedback from an AMI operations perspective.
• Support the integration of AMI data with other utility systems through the C2M platform.
• Contribute to continuous improvement initiatives within AMI operations leveraging the capabilities of the new C2M system.

QUALIFICATION

• Bachelors degree in a relevant field such as Engineering Information Technology Business Administration or a related discipline.
• Minimum of 10 years of experience in AMI operations or a related field within the utility industry.
• Familiarity with AMI systems smart meters communication networks and data management processes.
• Understanding of business processes within a utility such as metertocash customer service and billing.
• Experience with or exposure to BCRM systems (knowledge of JDE and/or C2M is a plus).
• Strong analytical and problemsolving skills with the ability to troubleshoot issues and identify root causes.
• Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to nontechnical audiences and vice versa.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
• Adaptability and a willingness to learn new systems and processes.

Other Preferred Qualifications:

• Experience with data validation and reconciliation processes.
• Participation in system implementation or upgrade projects.
• Knowledge of SQL or other data querying languages.
• Experience in developing training materials and conducting training sessions.

Vertical

Technology

Key Skills
Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law
Employment Type : Full Time
Experience: years
Vacancy: 1