Project Manager Retail Catering

Job Summary:
The Project Manager Retail Catering is responsible for leading and coordinating the end-to-end operations of retail catering services across one or multiple locations. This role ensures operational efficiency excellent customer service high-quality food standards and effective staff and budget management. The ideal candidate will have a strong background in both retail and catering operations and the ability to drive performance profitability and customer satisfaction.

Key Responsibilities:

• Oversee daily operations of all catering retail outlets to ensure consistency quality and compliance.

• Lead manage and motivate on-site teams including supervisors catering assistants and service staff.

• Monitor KPIs and financial performance including sales targets cost control and labor efficiency.

• Develop and implement promotional strategies to drive retail sales and customer engagement.

• Collaborate with marketing and operations teams to develop catering menus and retail offerings.

• Support marketing initiatives for catering services through social media and community engagement.

• Analyze sales performance metrics and adjust strategies to meet and exceed financial and operational goals.

• Manage staff schedules onboarding training and performance management.

• Monitor inventory levels and coordinate with suppliers to ensure timely procurement of food beverages and retail items.

• Handle customer inquiries complaints and feedback professionally and promptly.

• Build and maintain strong client relationships to enhance satisfaction and loyalty.

• Prepare and present operational reports and strategic recommendations to senior leadership.

• Work with chefs and culinary teams to ensure menus are cost-effective up-to-date and aligned with customer preferences.

• Coordinate logistics for events including venue selection setup and execution ensuring flawless client experiences.

Qualifications & Skills:

• Degree or diploma in Hospitality Management Business Administration or a related field.

• Minimum 8 years of experience in retail or catering management.

• Strong leadership interpersonal and team management skills.

• Excellent organizational multitasking and problem-solving abilities.

• Solid understanding of food safety and hygiene standards.

• Proficiency in POS systems Microsoft Office Suite and basic financial reporting.

• Food Safety Certification or relevant hospitality qualification is preferred.

Key Skills
Abinitio,Corporate Banking,Logistics & Procurement,Consumer Durables,FX,Instrument Maintenance
Employment Type : Full Time
Experience: years
Vacancy: 1