Spa Supervisor

The Spa Supervisor at Fairmont Doha plays a key role in supporting the Spa & Wellness leadership team in ensuring the smooth daytoday operation of the spa. This role ensures guests receive a worldclass spa experience aligned with the brands luxurious standards while leading and inspiring a team of wellness professionals in delivering authentic personalized service.

Key Responsibilities

Guest Experience:

• Welcome and assist guests throughout their spa journey ensuring a memorable and seamless experience.

• Maintain detailed knowledge of spa treatments services and retail offerings to guide guest choices.

• Manage guest feedback concerns or special requests with professionalism empathy and discretion.

Operational Oversight:

• Oversee daily operations of the spa including therapist and receptionist scheduling room readiness and inventory levels.

• Support implementation of standards procedures and protocols in line with Fairmont Spa guidelines.

• Ensure cleanliness maintenance and ambience of the spa environment meet fivestar luxury standards.

Team Leadership:

• Supervise train and motivate spa therapists attendants and receptionists to ensure high service delivery and operational efficiency.

• Conduct regular briefings and support ongoing development and wellness training for all team members.

• Foster a positive team culture that reflects Fairmonts values of empathy excellence and innovation.

Sales & Revenue:

• Promote retail and treatment sales through team coaching and upselling strategies.

• Monitor daily revenues and support the Spa Manager in meeting monthly sales and performance targets.

Health Safety & Hygiene:

• Ensure adherence to hygiene health and safety regulations across all spa areas.

• Support the proper handling of chemicals equipment and guest information.

Qualifications :

Qualifications & Skills

• Diploma or certification in Spa Therapy Wellness or Hospitality.

• Minimum 23 years of experience in a supervisory role within a luxury spa or wellness setting.

• Knowledge of spa booking systems (e.g. Book4Time or similar) and Microsoft Office Suite.

• Exceptional communication skills in English; knowledge of Arabic or other languages is an advantage.

• Strong leadership presence guestoriented mindset and a passion for wellness and holistic experiences.

• Flexibility to work varied hours including weekends and public holidays.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience
Experience: years
Vacancy: 1