Fraud Monitoring Analysts

We are currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.

Required Experience:

• Min. 3 years of experience in fraud monitoring customer verification call center compliance roles.
• Practical knowledge of digital fraud threats (e.g. phishing account take over social engineering mule accounts).
• Prior exposure to alerthandling systems or banking fraud case management tools is preferred.
• Customer service or transaction verification experience is highly valued.

Skills & Competencies:

• We are looking for skilled fraud analysts who will operate around the clock ready to respond to any fraud incident being reported.
• Excellent verbal and written communication skills especially for customer calls and internal coordination.
• Analytical and riskoriented thinking to identify patterns and escalate effectively.
• Attention to detail for documentation case tracking and escalation notes.
• Ability to handle sensitive interactions with professionalism especially under pressure.
• Comfort with working in a rotational shift setup including overnights weekends or holidays.
• Team collaboration mindset especially when working with compliance and fraud recovery teams.

Language Requirements:

• Fluent English is mandatory.
• Arabic is a strong advantage.
• Must be able to document and communicate clearly particularly during urgent cases.

Educational Qualifications:

• Bachelors degree based on Banks internal procedural requirements.

Key Responsibilities:

• Staff will work in rotating 8hour shifts as part of a 24/7 fraud monitoring team including weekends public holidays and overnight.
• Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
• Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
• Monitor and handle realtime fraud alerts generated by internal fraud monitoring systems
• Conduct firstlevel assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases account activities identify suspicious activities and take urgent preventive actions.
• Whenever necessary contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
• Accurately document customer responses and fraud handling actions in internal case management systems and registers.
• Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further the cases where a confirmed fraudulent activity is detected the analyst will refer the details to the core Fraud Control team to perform detailed investigations STR reporting regulatory communications
• Receive handle document and redirect fraud caserelated queries and reports from:
• Internal stakeholders (e.g. operations call center compliance);
• Correspondent or beneficiary banks;
• Regulators (under supervision or by referring to authorized staff).
• Maintain full compliance with data protection confidentiality and information security standards.
• Follow up on fraud case updates ensuring cases remain active until resolved or closed.
• Contribute to identifying emerging fraud patterns or common attack vectors.

Joining time frame: 2 weeks (maximum 1 month)

Remote Work :

No

Employment Type :

Fulltime

Key Skills
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Experience: years
Vacancy: 1