Reservations Agent

• Handle inbound and outbound reservation calls emails and online inquiries.

• Create modify and cancel reservations accurately in the PMS.

• Promote room types packages upgrades and special offers to maximize revenue.

• Upsell and cross-sell services in line with revenue strategies.

• Provide accurate information about room availability rates facilities and policies.

• Respond promptly and professionally to guest inquiries and complaints.

• Ensure a positive guest experience from first contact to confirmation.

• Maintain accurate guest profiles and reservation details.

• Ensure all reservations comply with rate codes contracts and promotions.

• Coordinate with Front Office Sales and Revenue teams on special requests.

• Follow reservation procedures brand standards and SOPs.

• Adhere to payment cancellation and no-show policies.

• Ensure data privacy and confidentiality at all times.

Qualifications :

• Bachelors degree in Hospitality Management or related field.

• 1-2 years of experience in hotel reservations or front office; supervisory experience is an advantage.

• Strong knowledge of PMS (e.g. Opera).

• Excellent communication and customer service skills.

• Strong analytical and organizational abilities.

• Ability to multitask and work under pressure.

• Proficiency with Microsoft Office and reservation-related technologies.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Experience: years
Vacancy: 1