Reservation Manager

KEY DUTIES AND RESPONSIBILITIES

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment/Day.
• To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
• To actively participate in the production of the hotels annual budget and to assist in the creation update and evaluation of the hotel Sales and Marketing plan.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence buying patterns and pre determined seasonality.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes including weekly action plan.
• To ensure compliance with brand regional and owning company Processes and Procedures pertaining to Revenue Management.
• To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
• To introduce incremental revenue generators to maximise overall hotel revenue.
• To provide the sales team with performance analysis of top producing accounts thus providing required analysis to support pricing and re-contracting.
• Set monthly targets of upselling revenue for front office and reservations department

Qualifications :

Education:

• Bachelors degree in Hospitality Management Business Administration Tourism or a related field.

Experience

• 25 years of experience in hotel reservations or front office operations.

• Previous supervisory or managerial experience is often required.

• Familiarity with Property Management Systems (PMS)

Remote Work :

No

Employment Type :

Full-time

Key Skills
Multi-line Phone Systems,Data Entry,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Computer Skills,Guest Relations Experience,Revenue Management,Guest Services,Contract Negotiation,Phone Etiquette
Experience: years
Vacancy: 1