Front Office Supervisor

Job Description

Supervise and monitor the daily activities of colleagues and guests while working closely with the Front Desk team

• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs
• Lead teach coach and inspire the Front Desk team to turn moments into memories for our guests
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Develop and maintain standards for the department while adhering to Tivolis core standards
• Ensure a safe environment for our guests and colleagues by adhering to the hotels Health and Safety policies
• Vital part of the hotels Emergency Procedures
• Lead by example and sustain an environment of Respect Integrity Teamwork Accountability Excellence and positive employee relations
• Understand and promote the Hotels vision while supporting with departmental goals and vision
• Communicate and liase effectively with other leaders in the department and hotel
• Strong attention to detail highly organized and able to meet time sensitive tasks
• Other duties as assigned

Qualifications :

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera Property Manager word and excel
• Excellent written and verbal skills with a high attention to detail required
• Solutions-orientated strong interpersonal skills and problem solving techniques

Remote Work :

No

Employment Type :

Full-time

Key Skills
ENT,Electronic Security,Access Control System,Accounting & Finance,Cardiac,Food & Beverage
Experience: years
Vacancy: 1