Night Manager

We are seeking a detailoriented and customerfocused Night Manager to join our team in Swissotel Corniche Park Towers Doha. As a Night Manager you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night shifts at our prestigious hotel.

• Oversee all aspects of hotel operations during night shifts maintaining high standards of service and efficiency.
• Act as the primary point of contact for guest inquiries concerns and feedback ensuring prompt and satisfactory resolution.
• Lead motivate and inspire the night shift team to consistently deliver exceptional service.
• Monitor and manage guest satisfaction implementing proactive measures to enhance the overall guest experience.
• Handle escalated guest issues with professionalism empathy and effective problemsolving skills.
• Prepare review and monitor guest accounts ensuring accuracy and addressing discrepancies promptly.
• Conduct regular safety and security checks throughout the property during night hours.
• Train and mentor staff to uphold the highest standards of hospitality and foster a positive work environment.
• Ensure compliance with hotel policies procedures and industry standards.
• Prepare detailed shift reports and communicate effectively with the management team for proper followup and action.
• Collaborate with other departments to ensure seamless guest experiences and efficient operations.

Qualifications :

• Minimum of one year of supervisory experience in hotel front office operations
• Proficiency in Opera CRS Opera PM Opera Sales & Catering MS Outlook Word Excel and PowerPoint
• Excellent written and verbal communication skills with strong interpersonal abilities
• Proven leadership experience with the ability to inspire and develop team members
• Exceptional guest service skills and a customercentric mindset
• Highly organized detailoriented and able to multitask effectively
• Ability to work night shifts and adapt to a flexible schedule
• Strong problemsolving skills and the ability to make decisions under pressure
• Knowledge of hospitality industry standards and best practices
• Resilient and able to thrive in a fastpaced dynamic environment
• Diploma in Hotel Management or related field (preferred)
• Previous international hospitality experience (preferred)
• Multilingual skills (advantageous)
• Arabic Language is preferred

Additional Information :

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Restaurant Experience,Kitchen Experience,Inventory Control,Hospitality Experience,Dayforce,Lean Six Sigma,Management Experience,Facilities Management,Warehouse Experience,Supervising Experience,Restaurant Management,Commercial Cleaning
Experience: years
Vacancy: 1