Guest Service Agent

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations greeting and registering guests providing outstanding guest service during their stay and settling the guests account upon completion of their stay.
You will handle all guest enquires requests and comments promptly and efficiently ensuring their stay in the hotel is to their satisfaction.

Qualifications :

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English is required
Be able to work shifts weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience: years
Vacancy: 1