Raffles Ambassador

As a Raffles Ambassador you are the embodiment of the Raffles brandoffering a warm intuitive and gracious presence from the moment a guest arrives until their departure. You will serve as a personal liaison for our distinguished guests anticipating needs personalizing experiences and creating unforgettable moments that reflect the legacy and elegance of Raffles Doha.

Key Responsibilities

Guest Engagement:

• Greet and welcome guests with personalized attention embodying the warmth and refinement of the Raffles brand.

• Build genuine relationships with guests ensuring their preferences and needs are remembered and fulfilled throughout their stay.

• Act as a point of contact for guest inquiries preferences special occasions and service recovery.

Experience Personalization:

• Collaborate with Butler Services Concierge and Room Division to curate bespoke guest experiences.

• Monitor VIP arrivals prearrival communication instay followups and postdeparture correspondence.

• Proactively suggest tailored experiences dining options or cultural activities based on guest interests.

Operational Excellence:

• Ensure smooth arrivals and departures assisting with checkin/out and room orientation when required.

• Maintain accurate records of guest preferences and feedback using guest profile systems (e.g. Opera CRM tools).

• Support the coordination of special amenities room setups and service enhancements.

Brand Representation:

• Uphold Raffles Doha standards in grooming service etiquette and emotional engagement.

• Maintain a deep knowledge of hotel offerings art pieces signature rituals and Qatari culture to enrich guest interactions.

• Represent the hotel during VIP functions special events and publicfacing occasions as needed.

Qualifications :

Qualifications & Skills

• Degree or diploma in Hospitality or related field.

• Minimum 12 years of guestfacing experience in a luxury hotel or lifestyle brand.

• Fluent in English; proficiency in Arabic French Russian or Chinese is a strong asset.

• Impeccable grooming confidence and charisma with a servicefirst mindset.

• Cultural sensitivity and emotional intelligence; a true host with a passion for human connection.

• Familiarity with Opera PMS and guest recognition systems is preferred.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing
Experience: years
Vacancy: 1