Front Desk Supervisor

KEY ROLES & RESPONSIBILITIES

• Ready to undertake all roles including the night shifts of the Front Office Team
• Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
• Maintains communication channels with all departments of the hotel
• Ensure adherence of arrival/departure service sequence
• Enforces PMS system etiquette and accuracy of administrative duties
• Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Assists other hotel department functions when the need arises
• Champions and completes daily shifts bookkeeping of Front Office Team
• Responsible for maintaining inventory levels maintenance and general upkeep of equipment and operating supplies
• Appraise appearance ensures discipline and efficiency of all staff under direct supervision
• Assist to set out KPIs and deliverables for the year with the Director of Front Office
• Assist the Director of Front Office to appraise the team at the end of year
• Training and coordination with supporting departments
• Promptly answers any in-house guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests.
• Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel

Qualifications :

Qualifications:

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Composed under pressure makes rational decisions to resolve situations delivered with a degree of professionalism
• Self-driven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/countrys data security act
• Possesses good computer and property management system knowledge
• High level of integrity enthusiasm dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space

Remote Work :

No

Employment Type :

Full-time

Key Skills
ENT,Hr Internship,Cardiac,Conservation,Excel
Experience: years
Vacancy: 1