Hostess

The candidate must be able to:

• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review Reservation book pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.

Qualifications :

• Excellent communication and organizational skills
• Being fluent in English and any additional language is an advantage.
• Minimum 1 to 2 years of experience in Food & Beverage/Restaurant operation preferably in a similar quality hotel
• A friendly outgoing behavior able to involve and support operation
• Proactive resourceful and able to work independently.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1