Customer Service Agent

Main responsibilities:

• Guest Assistance: Provide directions to stores services and facilities within the mall ensuring guests find what they need efficiently.
• Customer Inquiries: Address customer queries about promotions events and general mall information courteously and promptly.
• Problem Resolution: Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary.
• Event Support: Assist in coordinating and promoting mall events ensuring guests are informed and have a positive experience.
• Lost and Found: Manage the lost and found system ensuring items are logged stored securely and returned to their rightful owners.
• Mall Navigation: Guide guests with mobility challenges or special needs offering assistance with wheelchairs or other accessibility services.
• Safety and Security: Stay vigilant for any safety or security concerns in public areas reporting incidents to the relevant personnel.

Key Skills
Corporate,Lighting,Marketing & Advertising,Back Office
Employment Type : Full Time
Experience: years
Vacancy: 1