Contact Centre Agent 6 months contract

Key Responsibilities:

• Willing to work in 24-hour shifting

• Respond promptly to customer inquiries via phone email chat or in person.

• Provide accurate information about products services policies and promotions.

• Handle and resolve customer complaints efficiently and professionally.

• Maintain a high level of product/service knowledge to address customer needs effectively.

• Process orders forms applications and requests as needed.

• Document all customer interactions and feedback in the CRM system.

• Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.

Key Skills
Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass
Employment Type : Full Time
Experience: years
Vacancy: 1