Patient Administrator

Patient Registration Representative / Patient Access Representative

Job Summary

The Patient Registration Representative is responsible for providing exceptional customer service while performing patient registration, appointment scheduling, insurance eligibility verification, medical record maintenance, and point-of-sale collections. The role serves as a key point of contact for patients and families, ensuring accurate patient information, efficient workflow, and a positive patient experience.

Key Responsibilities

Patient Registration

• Perform accurate and complex patient registrations in ambulatory and hospital settings.

• Complete registration-related work queues and data corrections as assigned.

• Ensure accuracy and completeness of patient demographic and insurance information.

Patient Identification & Medical Records

• Adhere to patient identification protocols and verify patient records.

• Review and validate patient wristbands and biometric information.

• Report duplicate medical records and discrepancies to management.

Insurance Eligibility & Authorization

• Verify patient insurance coverage and eligibility.

• Coordinate with insurance providers for pre-authorizations when required.

• Maintain accurate insurance records to support revenue cycle operations.

Appointment Scheduling

• Schedule and coordinate patient appointments according to hospital requirements.

• Complete pre-registration activities prior to patient visits.

• Ensure accurate entry of patient information into scheduling systems.

Document Management

• Scan and upload patient identification documents, insurance cards, birth certificates, and other required records.

• Maintain accurate electronic medical records and document repositories.

Patient Experience & Customer Service

• Provide professional and courteous assistance to patients and families.

• Respond to patient inquiries through face-to-face, telephone, and email communication.

• Ensure a positive patient experience throughout the registration process.

Point-of-Sale Collections

• Process patient payments and issue receipts.

• Escalate collection or payment discrepancies to management when necessary.

Compliance & Confidentiality

• Maintain patient privacy and confidentiality at all times.

• Adhere to hospital policies, procedures, code of conduct, and customer service standards.

• Promote teamwork, professionalism, and organizational values.

Qualifications

Education

Essential:

• High School Diploma

Preferred:

• Associate Degree

Experience

Essential

• Minimum 6 months of experience in customer service, reception, registration, cashiering, or data entry.

Preferred

• Experience in healthcare registration and scheduling.

• Experience using Cerner, Epic, or similar Hospital Information Systems.

• Previous experience in a hospital, clinic, or healthcare environment.

Certifications

Preferred

• CHAM (Certified Healthcare Access Manager/Associate – NAHAM)

• NAHAM or AAHAM Certifications

Skills & Competencies

• Customer Service Excellence

• Data Entry Accuracy

• Patient Registration & Scheduling

• Cash Handling and Receipting

• Insurance Verification

• Medical Records Management

• Strong Communication Skills

• Attention to Detail

• Confidentiality and Professionalism

• Ability to work in a fast-paced patient-facing environment

Technical Skills

• Cerner Patient Management Functions (Registration & Scheduling)

• Electronic Medical Records (EMR)

• Biometric Patient Identification Systems

• Document Scanning and Records Management

• Microsoft Office Applications

Preferred Languages

• Arabic, Urdu, or additional languages are an advantage.

Work Environment

• Office and hospital-based environment.

• Patient-facing role with daily interaction with patients and families.

• Limited travel between hospital departments and facilities may be required.

• Non-clinical position with minimal physical demands.