Account Manager - Qatar

Overview

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for an Account Manager to join our team in Qatar and be part of our growth. You will be responsible for developing the business through partner restaurants in-person and maintaining long-term relationships through regular calls and emails. You will also manage existing accounts and handle menu photos, promotions, advertisement sales, renegotiation and transmission methods optimization as well as other special account management ad hoc projects as per standards set.

Responsibilities

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
• Maintain continuous business relationships with clients / restaurants via in-person visits, regular phone calls and emails.
• Provide excellent service and support by regular calling in order to build strong relationships and resolve operational issues between clients / restaurants and companies.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA, delivery time).
• Commission rate renegotiation : Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales : Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
• Generate food coupons, promotions and vouchers from existing restaurants.
• Convince clients / restaurants to the brand promotion of Talabat pictures.
• Transmission method optimization : Convincing client / restaurant to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
• Encourage restaurants to subscribe to the online payment gateway.
• Coordinate with the restaurant, if the restaurant is live or active on Talabat, checking and resolving the reason, such as shutdown or stopped delivery.
• Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports 30 days plan, and attending / contributing to Sales and Marketing team conference calls and updates.
• Maintain accurate records of all sales and prospecting activities including : Closed sales, Follow-up activities, Sales expense report, Increased sales report after placing promotions, vouchers and coupons, Restaurant analysis sheet, Account management report.

Qualifications

Additional Information

Seniority level

Employment type

Job function

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