Hostess

Job Description

The responsibilities and essential job functions of the Hostess role include but are not limited to the following:

• Provides a friendly and personalized welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Prepares the welcome desk and seat allocation.
• Takes the reservations and maintains reservation book
• Welcomes guests and provides the best seats available
• Cleans and tidies the restaurant and preparation after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes his/her work to suit business demands, events, and guest preferences
• Ensures the equipment used remains in good condition.

Qualifications

Your experience and skills include:

• Good command of written and spoken English communication skills
• Strong interpersonal and problem-solving abilities are essentials.
• Having Hotel Restaurant experience is an advantage
• Guest oriented, service minded and attention to quality
• Detail oriented having good sales acumen
• Dynamic and presentable at all times

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your team and working environment:

• Dynamic working environment
• Defined career development path
• Friendly and supportive team

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.