Senior Manager, Customer Experience Compensation

A Little Bit About Us :

At Snoonu , we believe that technology has the power to make anything possible. Our Vision is to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time. Our Mission is to radically transform how people live by leveraging technology to connect them with endless possibilities. Values We Live By :

Be Customer Obsessed : Focus on the customer and all else will follow.

Act with Integrity : We are honest, ethical, and trustworthy in everything we do.

Be Curious and Creative : We constantly innovate and create solutions to bring a lasting positive impact.

Lead by Example and Take Ownership : Be the change you want to see and take ownership.

Work Smart and Deliver Results : You can do more by doing less, better, and faster.

It's All About People : Be a team player; together, we are stronger.

At Snoonu, the Customer Experience Strategy & Operations team drives scalable, cross-functional initiatives to enhance customer, rider, and merchant experiences. We're laser-focused on optimizing outcomes and satisfaction while maintaining operational excellence. We work across product, support, operations, and business teams to build trust and integrity into every touchpoint of the customer journey.

About the Role :

We’re seeking a CX Manager to lead strategy and operations in Compensation, Fraud & Abuse Prevention, and Merchant Accountability . In this high-impact role, you’ll be responsible for designing systems and processes that ensure fairness in compensation, protect the platform from abuse, and drive merchant compliance. Your work will balance customer-centricity with operational rigor, leveraging data, automation, and policy to manage complex risk scenarios and improve platform integrity.

What You’ll Do :

Compensation Strategy & Governance

• Design, implement, and continuously optimize Snoonu’s customer and merchant compensation policies.
• Ensure compensation guidelines are scalable, fair, data-informed, and aligned with business goals.
• Monitor trends in support compensation and develop controls to reduce unnecessary payouts.

Fraud & Abuse Prevention

Merchant Accountability & Experience

Cross-functional Strategy & Influence

Data-Driven Governance

We’re Excited About You Because You Have…

Preferred Qualifications

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