Head of Retail Sales (Doha)

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

As Head of Retail Sales, you will be responsible for leading and scaling the commercial function across the organization. Your mission is to deliver sustainable revenue growth, strengthen the customer base, and modernize the sales function.

Responsibilities

• Full ownership of B2C retail sales performance across all commercial lines.
• Setting and delivering on monthly sales plans, KPIs, and conversion targets.
• Daily performance management of sales supervisors, agents, and telesales reps.
• Recruitment, onboarding, and training of front-line staff to improve upsell / cross-sell performance and service standards.
• Implementation of sales playbooks, incentive systems, and best practices to ensure consistent customer experience across all touchpoints.
• Close collaboration with Marketing on promotions, campaigns, and lead generation.
• Regular field visits to branch locations to ensure execution quality and frontline motivation.
• Reporting on pipeline, funnel status, team performance, and customer feedback.

Requirements

Ideal candidates will have :

We offer

Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.

Language classes

Master communication. Learn English, Arabic—or any second language of your choice.

Mental health support

Wellbeing isn’t optional. Get access to services like Yasno—with 70% covered—and recharge with 3 extra Mental Health Days each year.

Tax consultations

We’ll guide you through the complexity of local and international tax rules.

Your growth is our shared goal. We’ll support it with $600 / year for additional courses, plus internal workshops.

QIC running club

Join our Strava club for weekly motivation, coaching, and marathon support.

USD, EUR, or AED salary payouts

Get paid in USD, EUR, or AED—whichever fits your setup best.

Extra paid leave

Enjoy generous vacation time, paid sick leave, and bonus days for years of service.

Technologies we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

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