Digital Project Specialist (Card & Payment)

Overview

Digital Projects Specialist – Cards & Payments. The Digital Projects Specialist will play a key role in the delivery of strategic initiatives across the cards and payments domain, while supporting broader digital transformation programs across the bank. The role involves working with business and IT teams to manage the implementation of new platforms, enhancements to existing systems, and the launch of new products including mobile banking features, card programs, and digital onboarding journeys. The ideal candidate will have strong experience in cards and payment systems, with a solid understanding of project delivery in the GCC banking sector. Responsibilities

Lead or support the delivery of card-related projects including debit, credit, prepaid, and commercial cards. Develop detailed business requirement documents (BRDs), user journeys, and technical handover packages. Liaise with Visa, Mastercard, and technology vendors on project execution, scheme compliance, and platform integration. Contribute to digital transformation initiatives such as mobile app revamp, card tokenization, and payment orchestration platforms. Define and execute test scenarios for User Acceptance Testing (UAT); track and resolve test issues in collaboration with IT and vendors. Coordinate across PMO, IT, Operations, Compliance, and Marketing to ensure timely delivery of projects and readiness of impacted teams. Monitor project progress, identify risks and dependencies, and prepare structured updates for leadership. Support operational readiness activities including training materials, process documentation, and go-live preparation. Recommend and support process automation, customer experience enhancements, and adoption of new digital capabilities. Qualifications & Experience

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience in banking or fintech, focused on card payments and digital projects. Proven track record in managing or supporting Visa / Mastercard initiatives or digital banking transformations. Strong understanding of the GCC banking environment and regulatory expectations. Experience in documenting and delivering technology or operational change. Solid understanding of card product lifecycles, payment platforms, and mobile banking architecture. Skilled in preparing clear documentation and facilitating business-IT communication. Strong stakeholder management, project coordination, and time management skills. Analytical mindset with the ability to prioritize and manage multiple initiatives. Fluent in English; Arabic is a plus.

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