Maintenance Technician Escalator

Overview

Certified as a Top Employer for UAE Qatar KSA and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration diversity growth and well-being.

Responsibilities

• Customer relationship management : Responsible for customer satisfaction through quality of service and regular proactive and precise on-site communication (callout ETA, job performed etc).
• Accurate and real-time back reporting of work performed at the equipment level.
• Accountable for equipment safety and performance; identify site risks and communicate them to the supervisor.
• Take immediate action on-site in case of high-risk identification and apply the escalation procedure.
• Identify unplanned service repairs based on the equipment needs.
• Service operations : Safe working practices and operations according to maintenance instructions and safety instructions.
• Execute service visits (planned maintenance callouts and service repairs) respecting the schedule, time limit, quality standards, time allocation, and processes.
• Raise sales leads to the supervisor.
• Accurate and timely back reporting of work done according to the process.
• Submit timesheets based on the execution.
• Maintain service tooling vans, instruments, etc. in safe and good condition.
• Provide regular updates to the supervisor on all relevant information.

Requirements

Employment Type

Full-Time

Experience

5+ years

Vacancy

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