Referral and Booking Management System Agent

Manage incoming referrals, ensuring accurate data entry and timely processing. Schedule appointments and bookings, coordinating with patients and healthcare providers. Maintain accurate records of all referrals and bookings within the system. Troubleshoot and resolve any scheduling conflicts or booking issues. Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed. Generate reports on referral and booking activity, identifying trends and areas for improvement. Collaborate with other team members to ensure efficient workflow and optimal patient care. Maintain confidentiality of patient information and adhere to data protection protocols. Qualifications Bachelor's degree with 1 year of similar experience or Minimum high / secondary school graduation with at least 3 years of work experience preferably call Centre. Proficiency in using referral and booking management systems. Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience. Preferred data quality experience in health care organizations. RBMS or Call Centre experience is a distinct advantage.

#J-18808-Ljbffr