ITSM Developer

Overview

We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions. Qualifications & Skills

Bachelors degree in Computer Science, Information Systems or related field. Hands‑on experience with at least one ITSM platform (preferably Ivanti). Strong knowledge of APIs, REST, SOAP web services and integration patterns. Experience with scripting languages (JavaScript, Python, PowerShell or similar). Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.). Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB). Strong understanding of databases (SQL / NoSQL) and data structures. Good troubleshooting, debugging and problem‑solving skills. Experience with version control (Git) and CI / CD pipelines. Key Responsibilities

Design, develop and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.). Configure and develop APIs, web services and middleware components to support ITSM processes. Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements. Develop and customize workflows, business rules and automation scripts within the ITSM platform. Ensure integrations adhere to data quality, performance and security standards. Troubleshoot and resolve integration‑related incidents including connectivity, data flow and process issues. Maintain technical documentation of all integration configurations and workflows. Employment Details

Joining time frame : 2 weeks (maximum 1 month) Remote Work : No Employment Type : Full‑time Vacancy : 1

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