Guest Experience Supervisor - Front Office

Overview

POSITION SUMMARY : Process all guest check-ins, verify guest identity, form of payment, assign room, and activate / issue room keys. Set up accurate accounts for each guest, enter Marriott Rewards information, ensure rates match market codes, document exceptions, secure payment prior to issuing room keys, verify / adjust billing, and compile and review daily reports / logs / contingency lists. Complete cashier and closing reports, supply guests with directions and property information, accommodate guest requests and follow up to ensure needs are met. Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts; count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests\' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Qualifications

Education :

High school diploma or G.E.D. equivalent. Related Work Experience :

At least 1 year of related work experience. Supervisory Experience :

At least 1 year of supervisory experience. License or Certification :

None Company Information and Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We are committed to empowering our associates to be creative, thoughtful and compassionate, and to delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz Carlton and guide us to be better than the next. You will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and Service Values. We offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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