Sr. Specialist Rider Engagement

Role Summary

This role will focus on the experience and engagement of the talabat riders in Qatar! Working closely with the regional logistics engagement team we want to drive engagement & great experience for the riders.

In this role you need to work a lot with our riders and with several different stakeholders while understanding data and building on insights to improve the rider experience.

Whats On Your Plate

The role is wideranging encompassing the efficient management of rider engagement activitiesthrough various projects including social events sporting events performance managementcultural change and corporate responsibility.

You will use a range of rider feedback to regularly update / inform activities including our internallygenerated feedback

Analyze and recognize patterns in rider data (i.e. metrics such as employee survey results andlabor turnover etc. to shape engagement activities drive action through the line maximiseimpact and evaluate success.

Build relationships and collaborate across the business to understand and meet rider engagementrequirements while providing high internal customer service levels. You will partner with ridermanagers 3PLs and line colleagues to understand and meet the employee engagement needsof different business areas and minimize churn levels to minimal.

Work closely with Delivery Hero and other regions to share and gain learnings

Work on partnerships in all markets to provide benefits for our riders while creating a valuablepartnership

Qualifications

You have completed a Bachelors or Masters degree.

Preferably you gained 2 years of work experience in highgrowth startups tech companiesconsulting or IB

Strong Excel and data management skills

SQL & Tableau Looker is a big plus

You are a doer and a free thinker. You accept and constantly adapt to change

Willing to question the status quo when needed

Team player. We are looking for someone who fits the team and the company culture

Make it happen attitude where results are ensured to be achieved regardless of all the obstacles

Remote Work : No

Employment Type : Fulltime

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Experience : years

Vacancy : 1

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