Telephone Operator

Overview

Job Summary : We are seeking a Telephone Operator to manage incoming and outgoing calls in a professional and efficient manner. The ideal candidate will be responsible for transferring calls, providing information to callers, and taking messages. Responsibilities

Answer incoming calls and transfer them to the appropriate department or individual. Provide information to callers about the company's products or services. Take detailed messages and ensure they are delivered to the correct person in a timely manner. Maintain a log of incoming and outgoing calls for reference purposes. Handle inquiries and resolve any customer complaints or issues over the phone. Qualifications

High school diploma or equivalent. Proven experience as a Telephone Operator or in a similar role. Excellent verbal communication skills and telephone etiquette. Ability to multitask and prioritize calls effectively. Proficiency in using telephone systems and office equipment. Skills

Excellent communication skills Proficiency in handling telephone calls and directing them appropriately Strong customer service skills Ability to remain calm and composed under pressure Good organizational skills Knowledge of telephone systems and equipment Attention to detail Multitasking capabilities Problem-solving skills Familiarity with basic computer applications and software

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