Customer Major Issue Leader-Tesys Tera

Join to apply for the Customer Major Issue Leader-Tesys Tera role at Schneider Electric

As CMI leader, you will often interact with customers. Your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations into opportunities.

Overview

Join to apply for the Customer Major Issue Leader-Tesys Tera role at Schneider Electric.

Responsibilities

• Subject matter expert for LV switching devices (ACB, MCCB, Contactor etc, expert on PP busway / LV equipment).
• Lead the CMI linked to the scope of offers.
• Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented.
• Ensure a reliable process is operating to solve customer complaints fast and effectively.
• Escalate customer issues to the right organization whenever needed and support collaborative resolutions in the customers’ best interest.
• Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them.
• Collaborate with other organizations in order to contain, correct and prevent problems affecting customers.
• Lead execution of containment actions for known problems.

Key objectives (CMI / BRE and I2P domains)

What skills and capabilities will make you successful?

Who will you report to?

What qualifications will make you successful for this role?

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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