Reservations Agent( Arabic Speaker)

• Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Resort.
• Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.
• Upsell room types packages and services while adhering to pricing strategies and set rates.
• Ensure all guest information preferences and booking details are correctly recorded in the Property Management System (PMS)
• Communicate guest requests and special requirements to Front Office Housekeeping and Food & Beverage teams for seamless service.
• Keep up to date with reservation systems loyalty programs promotions and brand standards to enhance guest experiences.

Qualifications :

You will be:

• Highly organized and detail-oriented ensuring accuracy in reservations and guest information.
• A proactive problem solver handling booking inquiries modifications and challenges with confidence.
• Adaptable and resilient thriving in a fast-paced multi-property environment.
• Customer-focused and engaging building rapport with guests and clients to enhance their experience.
• A strong communicator effectively liaising with internal departments and external partners.
• Motivated to learn and grow staying updated on systems promotions and brand standards.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Experience: years
Vacancy: 1