Field Service Engineer

Role Description

In this role you will be primarily responsible for start-ups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities

• Customer Focused Delivery

Respond appropriately, in a timely manner and professionally to all service calls while on duty. You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate.

You will be an expert in current Health and Safety legislation to ensure that our clients, but more importantly you are safe while attending calls. Ensure that all ISO 9001 : 2000 agreed processes are followed. Timesheets and customer task.

At Chloride you won’t just be a member of the UPS customer engineer team but a member of the Chloride team – we work together to reach and exceed our client’s expectations. You’ll deliver towards this with your technical expertise – support UPS customer team members with best practice or innovative solutions. Being part of the team also means sharing important information about potential Sales and Service leads to our product and service teams respectively.

Our clients are located throughout the Middle East expect the critical systems to operate 24 / 7, therefore a reasonable amount of travel to client’s locations will be required, including the requirement to stay overnight away from home. Not all equipment we maintain was manufactured by CHLORIDE, as such a certain amount of fault-finding utilising clients drawings may be required.

Desired Skills and Experience

Place : Qatar

Type of contract : Permanent

Working Time : Full time

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