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Quality Team Leader

Quality Team Leader

ECCO Gulf Majorel QatarQatar
7 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Quality Team Leader

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Du willst

ein Team,

das voll und ganz

hinter dir steht?

Das und viel mehr

findest du bei uns.

  • Full Time
  • Leadership Role

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We’re hiring at our location in

Quality Team Leader

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Quality Team Leader to join team in Qatar. This is a full-time, permanent appointment that requires a seasoned professional with a proven track record in quality management and leadership. The successful candidate will be responsible for overseeing the quality assurance processes and ensuring that our standards are consistently met and exceeded.

  • Conduct daily monitoring of a minimum of 10 calls to evaluate service quality, communication effectiveness, and compliance with established procedures
  • Execute key quality management tasks and assignments as directed by the Company or senior management.
  • Lead, train, and mentor team members to enhance performance, knowledge, and adherence to quality standards.
  • Prepare, organize, and maintain meeting documentation, project files, and performance records.
  • Review and analyze daily, weekly, and monthly performance reports to identify areas for improvement.
  • Oversee and monitor work distribution, ensuring tasks are completed accurately and on schedule.
  • Conduct internal audits, prepare detailed reports, and recommend corrective and preventive actions.
  • Track and follow up on rejected requests, invoices, and non-compliance reports to ensure resolution.
  • Communicate effectively with stakeholders to build strong professional relationships and coordinate quality initiatives.
  • Contribute to the planning, documentation, and implementation of new processes and work procedures.
  • Implement quality enhancement initiatives to improve operational efficiency and service delivery.
  • Monitor performance dashboards, work center results, and key quality indicators to ensure alignment with objectives.
  • Conduct performance evaluations, risk assessments, and process reviews to maintain high-quality outcomes.
  • Maintain accurate training and performance records; prepare evaluation reports as required.
  • Attend and actively participate in meetings, workshops, and training sessions to support organizational goals.
  • Foster a culture of continuous improvement, accountability, and excellence within the quality team.
  • P erform additional quality-related tasks and duties as assigned by management.

    • Required Profile

    We are looking for a candidate who possesses strong leadership skills and a deep understanding of quality management principles. The ideal candidate should have :

  • Diploma or Bachelor’s degree Business management, IT, or relevant field.

    • 3 to 5 years of proven experience in a related role.

    Strong proficiency in report writing, documentation, and record management.

    Exceptional attention to detail and high accuracy in observation and analysis.

    Solid computer literacy with intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).

    Competence in internet research and navigation.

    Intermediate knowledge of Geographic Information Systems ( GIS ).

    Intermediate proficiency in Power BI for data visualization and reporting.

  • Intermediate proficiency in English (reading, writing, and speaking).

    • Excellent communication and interpersonal skills.

    Ability to perform effectively under pressure and meet tight deadlines.

    Creative and innovative thinker with the ability to propose practical solutions.

    Strong problem-solving and analytical abilities.

    High sense of responsibility, dedication, and accountability in performing assigned duties.

    Strong commitment to quality, continuous improvement, and professional excellence.

    Fluency in Arabic  is  mandatory

    Preferably  born and raised in Qatar

    Apply now

    A big team is looking forward to you. Apply here!

    Du hast noch Fragen? Erfahre mehr über uns auf majorel.com / einstieg .

    Dort findest du auch weitere Stellengesuche von uns.

    ECCO Gulf Majorel Qatar | Human Resources | Taha Fathi Soukrab

    You want to learn more about us?

    Visit us on Eccogulf .

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