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Hybrid Partnership Specialist (Field & Phone) – 3-Month Fixed-Term Contract (Renewable)
ECCO Gulf Majorel QatarWorkFromHome, Ad-Dawhah, Qatar20 منذ أيام
الوصف الوظيفيPrioritize merchants by tier and location to plan effective field visits Execute a structured 3-step outreach process (email / WhatsApp → phone → Teams or in-person meetings) Maintain clear and up-to-date records of all communications and status updates in CRM Present standard discount tiers and negotiate better terms and value-adds Secure bilingual (Arabic / English) agreements with minimal revisions Handle objections while maintaining value for end beneficiaries Define and finalize redemption methods : QR codes (default), vouchers, or POS / API where applicable Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions) Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup) Provide clear guidance on system usage, redemption flow, and escalation processes Deliver training materials and recordings in both Arabic and English Confirm brand-compliant promotional assets are correctly placed in-store and online Verify all branches are mapped accurately and photographed for documentation Run test redemptions and ensure a successful first real transaction within 7 days of go-live Offer daily check-ins during the first operational week to stabilize performance Maintain accurate records of activities, progress, and merchant performance Submit weekly updates covering KPIs, merchant status, issues, and timelines Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support Escalate issues promptly with clear documentation Improved discount rates compared to baseline Percentage of merchants meeting required discount tiers Inclusion of value-added benefits in a set percentage of signed offers Timely merchant activation and training Clean and complete data submissions Merchant go-live and redemptions within defined SLAs Minimum 5 years in B2B sales, partnerships, or merchant onboarding Field experience in retail, SME, or commercial environments is highly valued Training, onboarding, or enablement experience is a strong plus Negotiation and stakeholder management Arabic copywriting and bilingual communication Organized, detail-oriented, and process-driven Comfortable with CRM tools, documentation, and reporting Arabic : Fluent (required) English : Proficient for professional communication Valid Qatari driving license and access to a personal vehicle High integrity and adherence to data and compliance standards
Contract Type : Fixed-term – 3 months , with the possibility of renewal based on performance and program needs
Work Mode : Hybrid (Field visits + Phone / Teams communication)
Location : Across Qatar
Reporting to : Project Lead – Retiree Discounts Program
Position Summary
This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program.
The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.
Contract Details
- Duration : Fixed-term 3-month contract
- Extension : Renewable , subject to performance and program requirements
Key Responsibilities
A. Merchant Pipeline & Outreach
B. Negotiation & Offer Enhancement
C. Content Collection & Handover
D. Training & Enablement
E. Go-Live Preparation
F. Activation, Testing & Hypercare
G. Reporting & Documentation
H. Collaboration
Key Performance Indicators (KPIs)
(Exact target metrics to be shared during onboarding.)
Candidate Profile
Experience
Skills
Languages
Other Requirements
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Specialist • WorkFromHome, Ad-Dawhah, Qatar
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