Revenue Analyst

Job Description

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Job Summary

Maximize all revenues to and for the Hotel, including but not limited to Room and Banquet / Catering Revenues. Support Director of Revenue Management across functional decision making of all revenue generating departments including Sales and Marketing and Rooms. Manage all aspects of competitor intelligence; pricing; management of room inventory, and / or the yield values; distribution channels, market segment mix; acceptance / denial of major group bookings.

Essential Duties and Responsibilities

General Responsibilities

• Responsible for the day to day running of the revenue department.
• Overall responsibility for the maintenance and management of the PMS (Opera), RMS (IDeaS), BI Tools (OTA Insight / Amadeus) and CRS systems (Synxis).
• Responsible for call tracking software and preparation of reports to track performance and optimize operations.
• Maintaining hotel information, availability and rate parity on all third-party internet sites
• Management of allocations for wholesale operators
• Facilitate on-going training plan for each team member.
• Prepare reports and participate in weekly revenue meeting.
• Monitor availability for subsequent 3 months daily and liaise with DORM.
• Co-ordinate and report on upsell incentive program.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Set up workstation with necessary supplies and resource materials.
• Access all functions of the computer system.

Revenue Management

Standard Responsibilities

Confidentiality

Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.

Health & Safety

Other

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