Customer Service Executive

Job Summary The Customer Service Supervisor is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction.

Job Responsibilities 1

Build and maintain positive relationships with tenants to ensure satisfaction.

Coordinate and oversee various customer service activities within the property.

Address and resolve tenant concerns, complaints, and maintenance issues promptly.

Provide assistance to prospective tenants during the leasing process.

Oversee rent collection processes and address payment-related queries.

Coordinate lease renewal processes and communicate with tenants about renewals.

Manage the move-in and move-out processes for tenants.

Conduct property tours for prospective tenants and provide information about amenities.

Maintain open and clear communication with tenants through various channels.

Ensure tenants are informed and adhere to property rules and regulations.

Gather and analyze customer feedback to identify areas for improvement.

Supervise customer service staff and allocate tasks to ensure efficiency.

Provide training to customer service staff on property management procedures.

Oversee emergency response procedures and ensure tenant safety.

Coordinate with maintenance and repair vendors to address property issues.

Assist in managing budgets related to customer service operations.

Maintain accurate records of tenant communications, issues, and resolutions.

Plan and organize resident events to foster a sense of community.

Ensure tenants comply with lease agreements and property policies.

Job Knowledge & Skills

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Excellent verbal and written communication to interact effectively with tenants and staff.

Strong problem‑solving skills to address tenant concerns and find effective resolutions.

Ability to build positive relationships with tenants and work collaboratively with colleagues.

Empathetic approach to understand and address tenants' needs and concerns.

Leadership skills to supervise and guide customer service staff.

Proficiency in handling conflicts and disputes with diplomacy and professionalism.

Strong customer service orientation with a focus on tenant satisfaction.

Ability to handle emergency situations and crises with composure.

Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus

Competencies

Resilience

Quality

Leadership

Customer Service L2

Sales Trend Analysis L2

Product and Service Knowledge L2

Sales Planning L2

Agility

Negotiation skills L2

Education Bachelor's Degree

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