Client Service & Relationship Executive

Client-facing role responsible for delivering a seamless, professional experience by serving as the primary contact, managing all service requests, and coordinating across internal teams to meet SLAs and ensure accurate guidance on policies and regulations. The position drives client satisfaction and loyalty, supports onboarding and ongoing service delivery, captures feedback to improve processes, and contributes to commercial growth aligned with organizational objectives.

Key points :

Own end-to-end client service : handle inquiries, onboarding, post-registration, and issue resolution with timely, accurate support.

Coordinate with Legal, Tax, Immigration, and Business Development to ensure smooth service delivery and clear communication.

Track requests and client interactions in CRM; prepare periodic reports on trends, resolutions, and performance for management.

Facilitate client engagement sessions, orientations, and events; proactively build strong relationships and gather feedback.

Ensure compliance with policies and service standards; identify process gaps and recommend improvements.

Foster collaboration across teams to deliver consistent, efficient service and support strategic commercial growth.

Perform additional duties as assigned by the Head of Client Relationship Management.

Requirements :

Bachelors degree in business administration or related field; CRM certification preferred.

Minimum 6 to 12 years of experience in client relations, customer care, or relationship managementin banking, insurance, financial services, or similar industries handling enterprise clients.

Strong interpersonal, communication, and customer-centric skills; proficiency with CRM systems and reporting.

#J-18808-Ljbffr