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Section Head – Enterprise Channels

Section Head – Enterprise Channels

DOHA BANKDoha, Ad-Dawhah, Qatar
منذ أكثر من 30 يومًا
الوصف الوظيفي

Role Objective

The Section Head - Enterprise Channels is responsible for leading the development, modernization, and change management of integrated digital banking channels including mobile banking, internet banking, ATM / CDM / VTM, Call Center / IVR, and the bank's website. The role focuses on enhancing customer experience through channel convergence and omnichannel strategies, in collaboration with Business and DS&IT teams.

Key Responsibilities

Strategic Responsibilities

  • Contribute to the formulation and implementation of departmental strategy and goals.
  • Develop digital solutions and omnichannel capabilities roadmap aligned with business needs.
  • Ensure compliance with regulatory requirements and initiate necessary changes.
  • Build strong relationships with business and IT stakeholders to support channel digitization.
  • Represent the bank at external events to promote enterprise channel initiatives.

Operational Responsibilities

  • Lead the development and implementation of policies and procedures for efficient operations.
  • Drive digital transformation across banking channels to enhance customer touchpoints.
  • Collaborate with cross-functional teams to deliver scalable digital solutions.
  • Manage projects including budgeting, change control, and resource planning.
  • Ensure high availability and performance of all digital channels.
  • Monitor vendor performance and implement improvements.
  • Establish incident management and recovery procedures.
  • Evaluate and upgrade banking channels for optimal performance.
  • Ensure security standards across all enterprise channels.
  • Coordinate with internal teams and vendors to ensure seamless user experience.
  • Monitor KPIs and prepare periodic reports for management.
  • Ensure compliance with risk, audit, and governance standards.

    • People Management

  • Supervise and guide team members in daily operations.
  • Support recruitment, training, and career development.
  • Conduct performance reviews and manage disciplinary actions.

    • Qualifications & Experience

    Education

  • Bachelor's degree in Computer Science, Information Systems, IT, Engineering or related field.
  • Master's degree in Management / Technology is an advantage.

    • Experience

    10-15 years in financial services / banking with significant experience in banking channel applications and digital transformation.

    Mandatory : Proven experience working within a bank or on banking-specific projects.

    Technical Competencies

  • Digital trends and technologies
  • Application development and integration
  • Infrastructure management and disaster recovery
  • Digitization and automation
  • Agile and project management
  • Business analysis and IT service management
  • Risk and dependency management
  • Banking operations and channel systems

    • Behavioral Competencies

  • Strategic thinking and decision making
  • Planning, organizing, and problem solving
  • Adaptability and resilience
  • Customer orientation and quality commitment
  • Communication and relationship management
  • Continuous learning and team development

    • #J-18808-Ljbffr

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