Outlet Manager

Overview

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Responsibilities

• Operations Management : Manage day-to-day outlet operations, including opening / closing procedures.
• Team Leadership : Supervise and train staff to deliver excellent customer service. Create staff schedules and manage performance evaluations.
• Customer Service : Address customer concerns promptly and professionally. Maintain a welcoming environment to enhance the customer experience.
• Sales and Revenue : Drive sales to meet or exceed targets. Implement promotions and upsell products / services.
• Compliance and Reporting : Ensure adherence to safety, hygiene, and company policies. Prepare daily / weekly reports on sales, expenses, and staff performance.

Qualifications

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