Operations Manager | Financial Services Rental & Leasing | AVR

Overview Of The Role

Managing the rental business within Qatar, ensuring revenue growth and profitability from these regions are met. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Motivate, guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining good level of discipline and service standards. Ensure quality control on a regular basis so that the vehicles available for rent are always in a rentable condition and high standards are maintained. Comply and implement procedures in line with company policies and procedures. Continuously look for operational efficiencies and ensuring maximum usage of existing resources and assets. Work closely with the business process manager to streamline SOPs in the operations department.

What You Will Do

• Fleet Management - Oversee end-to-end vehicle fleet operations including procurement, allocation, maintenance, and disposal. Ensure optimal fleet availability, utilization, and condition to meet business demand and contractual obligations.
• Operational Efficiency - Drive process improvements to enhance productivity, reduce costs, and streamline workflows across rental and leasing operations. Implement and monitor standard operating procedures (SOPs) to ensure operational consistency across locations.
• Ensure vehicles are available at rental locations to maximise rental opportunities, resulting in high utilisation and contributing to revenue, margin, and profitability for the region.
• Customer Service - Exceed customer expectations across all touchpoints. Manage escalations and ensure resolution of customer complaints within defined SLAs.
• Employee Development - Identify talents within the team and develop resources, ensure optimum use of these resources, and identify them for succession planning.
• Vendor & Partner Management - Oversee relationships with key external vendors (e.g., maintenance providers, fuel partners, insurance agencies).
• Quality, Standards, Security, Policies and Procedures - Ensure proper control over cash, fleet and premises; conduct business ethically and in compliance with policies and procedures.
• Operational Efficiencies - Enhance operational capabilities and deliver products and services better, faster and at lower cost.

Minimum Qualifications and Knowledge

Minimum Experience

Job Specific Skills

Behavioural Competencies

What Equips You For The Role

Bachelor’s degree / University degree or equivalent experience

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group of companies, with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales. We are the regional representative of brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We focus on customer-centric, innovation, quality standards and value-added service to deliver omni-channel experiences. We offer mobility products and solutions ranging from passenger cars to commercial vehicles.

We are a 9,000-member team offering growth opportunities throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

For further information, and to apply, please visit our website via the “Apply” button below.

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