System Expert

Overview

In this role, you will provide technical assistance, support, maintenance to the computer system, software and hardware, environment by analysing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT System Administrator. You will be responsible for administration and internal support.

Responsibilities

• IT Infrastructure Experience (Data Center, IIS, Web servers, Clustering, LB, SAN storage, NAS storage, Blade Servers, Rack servers, Backups, Patch Management, Vulnerability Management, Office 365 E5, Azure Cloud services, Google Cloud, knowledge about Azure DevOps, IT product evaluation, Team Management)
• Develop best practice guidelines with Help Security Admin in developing system-level policies, procedures, and hardening of servers
• ITIL and MOF framework knowledge; document and follow internal procedures
• Cloud services experience with Microsoft Azure Cloud and Google Cloud
• Knowledge of Antivirus End Point
• Submit daily, weekly, and monthly activity reports
• Maintain inventory of all datacentre equipment and cloud, software and licenses; manage licenses and hardware warranties, renewing before expiry
• Provide support for purchasing hardware and software for preparing RFP technical specifications
• Provide support for evaluation of IT projects
• Available to respond to emergencies and stay in office to complete tasks or pending work, including holidays
• Plan downtime according to approval and change management process
• Troubleshoot Event Viewer errors, hardware errors and audit trails; ensure high availability and system uptime (24x7)
• Support all business servers (back-end and front-end) in a cluster / Load Balancer environment
• Participate in integration scenarios
• Audit automated day-to-day backup operations, test backup efficiency and perform manual backup / restore as required
• Support Line-of-Business (LOB) applications
• Evaluate, test, and deploy infrastructure components hot fixes, service packs, and upgrades
• Perform timely maintenance of workstations, servers, hardware and network devices
• Patching servers based on company policy

Education & Qualification

Seniority level

Employment type

Job function

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