Head of Catering Compliance & Performance (PDD)

About the Role

The Head of Catering Compliance & Performance will lead the transformation of Qatar Airways’ catering compliance framework and performance management systems across both food and non-food categories. This role is pivotal in ensuring the consistent delivery of world-class standards, aligning supplier performance with Qatar Airways’ brand promise and customer experience goals.

You will drive the design and implementation of performance metrics, KPIs, and governance structures to enhance supplier accountability, operational excellence, and sustainability. Collaborating closely with internal teams—including Cabin Crew, Procurement, and Operations—you will lead initiatives that elevate product quality, safety, and customer satisfaction, while ensuring compliance with all global and local regulations.

Key Responsibilities

• Transform Compliance Systems : Lead the transformation of catering processes and systems through innovative, scalable solutions to ensure consistent delivery of high-quality food and non-food services.
• Supplier Performance Management : Define KPIs and Service Level Agreements (SLAs) with global suppliers and partners to drive excellence and alignment with Qatar Airways’ standards.
• Compliance Strategy : Establish and oversee the catering compliance framework, including policies, procedures, and risk mitigation protocols in line with regulatory and internal governance.
• Continuous Improvement : Collaborate with internal stakeholders to develop and implement long-term performance improvement strategies that enhance customer satisfaction and NPS.
• Regulatory Liaison : Act as the primary contact with regulatory bodies, ensuring compliance with evolving regulations such as single-use plastic restrictions, international waste management, and food safety standards.
• Performance Leadership : Utilize data-driven insights, audits, and performance dashboards to monitor supplier output, identify areas for improvement, and ensure financial sustainability.
• Sustainability & Innovation : Drive recyclable programs and sustainability initiatives through partnerships with industry peers and relevant authorities.
• Audit & Risk Management : Implement and monitor supplier audits for both food and non-food categories to ensure alignment with Qatar Airways’ quality and ethical standards.
• Training & Safety Oversight : Oversee regular training, audits, and compliance checks to uphold the highest hygiene, food safety, and health standards.
• Digital Performance Tools : Maintain and enhance real-time performance dashboards, leveraging technology for effective tracking, reporting, and decision-making.
• Quality Assurance : Define quality standards and Acceptable Quality Limits (AQLs) for all SKUs, ensuring legal compliance and consistent product quality.

Qualifications & Experience

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