Corporate Support Officer

Join ECCO Gulf Majorel Qatar as a Corporate Support Officer , where the incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service to corporate clients on various inquiries and products related to transaction banking services. You will be responsible for providing comprehensive support to our corporate team, facilitating efficient communication, and maintaining organizational effectiveness.

The key responsibilities include :

• Respond to incoming client calls and emails, ensuring high-quality service standards.
• Provide accurate product information and thorough advice to clients on transaction banking services.
• Manage client inquiries related to Trade Portal, transactions, and trade finance products / services.
• Ensure compliance with Data Protection (KYC) standards, verifying client identity and entitlements.
• Achieve Key Performance Indicators (KPIs) related to call response time, query resolution, and customer service metrics.
• Track and manage daily call requests and client interactions efficiently.
• Implement best practices for Trade Finance and Cash (transaction banking) services.
• Build and maintain strong relationships with clients and internal teams to meet organizational goals.
• Act as a point of contact for Trade Portal users, ensuring escalated service issues are managed effectively.
• Stay informed on product knowledge, particularly Trade Portal, and follow front office procedures.
• Ensure compliance with bank policies and regulatory standards, including data protection and customer confidentiality.
• Recognize trends in client inquiries, suggest improvements, and ensure process compliance.
• Participate in ongoing training to enhance service and product knowledge.
• Safeguard sensitive information and ensure high standards of data protection.
• Provide feedback and report on client service improvements and turnaround times.
• Work closely with various departments, ensuring smooth coordination in corporate banking operations.

Required Profile : We are looking for an experienced professional with a strong background in administration and secretariat functions. The ideal candidate will possess the following skills and qualifications :

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