Position : Service Advisor Heavy Equipment
Department : Body Shop, Parts Department, Reception
Reports To : Reception Manager, Workshop Supervisors, Team Leaders, Technicians
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Establish rapport and trust with customers.
- Document vehicle problems by listening to customers describe them and by asking probing questions.
- Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
- Maintain extensive contact with customers, providing estimates on service and repairs before jobs begin, explaining the appointment / scheduling system, and establishing the method of payment for repairs (cash, warranty, etc.).
- Maintain communication with the Workshop Controller and Technicians to obtain updates and status of repairs.
- Offer additional maintenance and repair services to customers when appropriate.
- Undertake additional related responsibilities as required.
COMPENSATION : Basic : 5500 Qrs
Car Allowance : 1000
Mobile : 250
Company provided accommodation (Single room Sharing Flat accommodation)
After 6 months : Family Ticket
House allowance of 3300 Qrs
QUALIFICATIONS :
Excellent customer service skillsMust be capable of handling dissatisfied customers and those confused about repairs and costs of service.Organizational skillsGood communication, spoken and written English; Arabic is a plusDetail orientedFamiliarity with automotive systems and MS OfficeABOUT THE COMPANY :
Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing). Job vacancies for all careers. License No. '432', since 2001.
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