QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization)

QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization)

Role : QNB3153 - Senior Manager - E-Channel Hardware Support (Qatarization) at QNB Group

Responsibilities

• Lead operational support duties for E-Channels products; assist the head of E-Channels; perform account reconciliation, monitor product status and currency usage, and participate in proposal and installation processes.
• Perform cost-benefit and risk analysis; negotiate pricing to optimize profitability of related product or service solutions.
• Contribute to the bank's deposit growth strategies; investigate EFT-related disputes or fraud in line with QCB regulations.
• Perform routine daily tasks, review reports, prepare correspondence, and participate in department projects.
• Ensure smooth operation of ATM, cheque book, and BSM processes; implement KPIs and best practices for E-Channel Hardware Support.
• Promote cost consciousness, efficiency, and productivity; exercise delegated authorities and monitor their use.
• Maintain maximum system uptime for ATMs and related services; liaise with the AVP of E-channels Hardware Support and coordinate with customers.
• Provide support for all systems and applications (vision, cheque book, TA, BSM, etc.), including upgrades, installation, troubleshooting and maintenance.
• Assist customers with product inquiries and seek solutions; ensure adherence to SLAs and improve turnaround times.
• Build and maintain effective relationships with related departments to achieve Group objectives; provide timely data to Auditors, Compliance, Financial Control and Risk when required.
• Internal processes : support system administration, installations, upgrades; develop or enhance monitoring tools; deploy Web capabilities with Systems Group; be on call for essential business client support and emergencies.
• Specify hardware and software solutions for division users; install components, diagnose problems, repair or upgrade hardware; plan IT infrastructure for office / classroom systems.
• Oversee technicians and contractors as needed; act as second-level support for data collection systems; standardize practices based on software development methodology.
• Administer servers and e-Channels services (Active Directory, SQL Servers, IIS, Terminal Servers); provide remote diagnosis and resolution of software issues.
• Support the Manager E-channel Hardware Support for more complex duties; lead continuous improvement initiatives; encourage innovative ideas and out-of-the-box thinking.
• Develop and maintain high technical knowledge of enterprise network systems; identify development opportunities for self and staff; train and coach team members.
• Comply with legal, regulatory, and internal policies (AML, CTF, sanctions, data protection, fraud control, whistleblowing, conflicts of interest, insider dealing); support Three Lines of Defence for risk management.
• Maintain data protection and confidentiality; uphold high professional standards and respond to ad hoc duties as requested.

Qualifications and Experience

Education And Experience Requirements

Other Notes

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