Automotive Service Center Reception Manager

Responsibilities

• Manage and supervise the reception team including service advisors, customer coordinators, and cashiers.
• Ensure customers are welcomed, attended to promptly, and provided with clear information regarding service and repair processes.
• Oversee job booking, scheduling, and proper allocation of work orders.
• Monitor the accuracy and completeness of job cards, repair orders, and customer records.
• Resolve escalated customer concerns and complaints professionally.
• Maintain effective communication between customers, service advisors, and workshop staff.
• Ensure the reception area reflects a professional image and supports customer comfort.
• Train and coach reception staff on customer handling, upselling service packages, and technical understanding.
• Monitor KPIs related to customer satisfaction, job card accuracy, upselling performance, and reception efficiency.
• Support the Service Manager in implementing service processes, campaigns, and customer retention strategies.
• Ensure compliance with company policies, health & safety, and brand standards.

Qualifications

#J-18808-Ljbffr