Store Manager

Overview of the role The job holder is responsible for planning controlling and directing his store team to achieve highest level of customer service standards and instore execution to deliver sustainable sales and profitable targets JH provides excellent communication and peoples skills in order to influence everyone to manifest the best professional customer service and equipped with the ability to understand and analyses sales figures to drive the business to achieve its targets What you will do Profit Financial Drives monitors and reviews sales performance and recommends action plans to deliver sales budget Store Level Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvementImplements strategies and ensures 100 execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness Manages and controls store approved OPEX budgets i e utilities wrap supply staff cost etc Recommends and initiates plans to optimize the stores controllable expense Achieves shrinkage budget below tolerance level thru day to day monitoring of Retail Operating Standard Compliance store level Drives monitors and reviews sales performance recommends action plans to deliver agreed sales budget Store level Commercial Checks and reviews the implementation of display and timely replenishment Manages availability and timely replenishment of stocks Ensures consistent accurate and timely inventory adjustments GAP Cycle Counts Negative Quantity on Hand False Positive Complies consistency with the Brand of Service Standards when dealing with customers internal or external Ensures customers shopping experience exceeds customers expectation Handles and reports product queries complaints and offer advise professionally aligned with the Brand of Service Standards procedure Drives loyalty members programs and initiatives to achieve target transactions participation Drives selling techniques to achieve target conversion transaction rateCascades on going promotions activities memos bulletins following the standard power talk guidelines on a regular basisChecks and validates proper implementation and execution of promotional and store activities e g promo call outs hero displays and price changes Process Ensure policies brand standards grooming guidelines and internal control procedures are communicated and implemented as per SOPDemonstrate strong analytical skills and understanding of the system and reportingMonitor store controllable expenses supervise loss asset protection and risk management and be accountable for inventory managementLiaising with mall management store documentation as appropriate daily reports banking refunds exchanges etc Cashiering duties People Plans and monitors Personal Development Plans In role development interventions Identifies implements and monitors team learning interventions Reviews and discusses performance appraisal and personal plans of direct reports Implements action plans for employee engagements