Front Desk Officer / Receptionist

Job Description

PRIMARY RESPONSIBILITIES

• Assists in maximizing room sales and revenue.
• Prepares guest name lists.
• Prepares for guest arrivals and departures.
• Greets and addresses guests by name upon their check-in and check-out.
• Assists guests while they are registering.
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms.
• Informs Guest Service Attendants of guests’ room number.
• Shows the room features and facilities to guests.
• Assists and follows up guests’ requests and inquiries.
• Recommends F&B outlets and entertainment in the hotel to guests.
• Briefs next shift personnel to hand over at the end of the shift.
• Provides information, directions and service based on the hotel standards and policies.
• Operates the Business Center in providing secretarial service and handles all requested documents and information.
• Ensures a prompt delivery of mails and messages.
• Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
• Controls and distributes guest room keys.
• Strictly follows hotel and company standards and policies.
• Informs management regarding guest feedback or any unusual events.
• Is familiar with the emergency procedures of the hotel.
• Performs other duties as assigned by Shift Manager or FO Manager.

Assists others to ensure the operation is run smoothly and effectively

Administrative Responsibilities

Technical Responsibilities

Commercial Responsibilities

Human Resources Responsibilities

RELATIONSHIP

Others

Accountabilities

Company’s Culture

CONFIDENTIALITY

JOB REQUIREMENT

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